Post sales Tech Consultant - Hardware BU
Post sales Tech Consultant - Hardware BU
Job Description
- Provide expert-level support for Super Micro Servers, Infortrend, DDN Tintri, Cloudian and VAST DATA server and storage products post-sales.
- Collaborate with customers to understand their technical requirements and provide resolutions.
- Configure and implement server and storage systems based on customer specifications.
- Conduct thorough testing and troubleshooting to identify and resolve technical issues.
- Deliver training and knowledge transfer sessions to customers on newly implemented systems.
- Document support activities, solutions, and best practices for internal and customer knowledge base.
- Serve as a liaison between customers and internal technical teams to escalate and resolve complex issues.
- Stay updated with the latest technology trends and product developments related to servers and storage solutions.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field. (Master’s degree preferred)
- 3-4 years of experience in post-sales support or technical support role for HP, Dell,Supermicro, Infortrend, DDN Tintri and Lenovo server and storage products.
- In-depth knowledge of server architecture, RAID configurations, virtualization, and storage protocols (SAN, NAS).
- Strong troubleshooting skills and the ability to diagnose and resolve hardware and software issues.
- Experience with server and storage deployment tools and methodologies.
- Excellent communication skills with the ability to effectively interact with customers and internal teams.
- Industry certifications are a plus.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Should be willing to be part of 24x7 Support.
