Post-Sales Technical Consultant – JAMF

Role Overview

We are looking for an experienced Post-Sales Technical Consultant specializing in JAMF solutions to join our team. In this role, you will focus on delivering technical expertise and support to customers post-sales, ensuring successful implementation, configuration, and optimization of JAMF's mobile device management (MDM) products. You will play a key role in building long-term relationships with clients, providing them with customized solutions, ongoing technical support, and driving satisfaction and loyalty through best-in-class service.

Key Responsibilities:

Implementation & Deployment:

Lead the deployment of JAMF solutions (JAMF Pro, JAMF Protect, JAMF Connect) across customer environments.
Provide hands-on technical support for the installation, configuration, and customization of JAMF’s product suite.
Ensure seamless integration of JAMF products with existing IT infrastructure and other enterprise solutions.

Customer Onboarding & Training:

Manage the onboarding process for new clients, ensuring they understand how to use JAMF tools effectively.
Develop and deliver customized training sessions for clients, focusing on best practices for JAMF product deployment and management.
Create user guides and documentation to support clients in effectively managing their Apple devices through JAMF solutions.

Technical Support & Troubleshooting:

Act as the primary point of contact for customers post-deployment, offering advanced troubleshooting and problem resolution for JAMF solutions.
Provide ongoing technical consultation to address customer challenges related to device management, security, and compliance.
Escalate complex technical issues to JAMF’s support teams when required and ensure timely resolution for the client.

Solution Optimization & Best Practices:

Collaborate with customers to optimize the use of JAMF products, suggesting best practices and configurations for their specific business needs.
Analyze client environments and recommend improvements to enhance device performance, security, and management efficiency.
Monitor the usage of JAMF tools, providing proactive recommendations for feature enhancements or additional services.

Customer Relationship Management:

Build and maintain strong, trusted relationships with customers, ensuring high satisfaction levels and acting as their go-to JAMF expert.
Provide regular updates, health checks, and performance reviews for clients, helping them maximize the ROI of their JAMF solutions.
Identify upselling or cross-selling opportunities based on the client’s evolving needs and use cases.

Technical Documentation & Reporting:

Create detailed technical documentation, reports, and best practice guidelines for clients to support their ongoing use of JAMF solutions.
Maintain accurate records of client interactions, project progress, and troubleshooting efforts.

Collaboration with Internal Teams:

Work closely with the pre-sales, sales, and product management teams to ensure customer feedback is incorporated into future product development.
Partner with internal teams to align on customer needs, challenges, and opportunities to deliver outstanding post-sales support.

Continuous Learning & Knowledge Sharing:

Stay up-to-date on the latest JAMF product releases, new features, and industry trends in mobile device management and Apple ecosystems.
Share insights and knowledge with the broader technical team, contributing to the collective expertise of the organization.

Required Skills and Qualifications:

Technical Expertise:

In-depth knowledge of JAMF’s product suite (JAMF Pro, JAMF Protect, JAMF Connect) and its deployment in enterprise environments.
Hands-on experience with Apple device ecosystems (macOS, iOS) and mobile device management (MDM) solutions. Strong understanding of networking fundamentals, IT security principles, and device management strategies.

Client-Focused Solutions:

Proven experience in implementing and supporting JAMF solutions for enterprise clients.
Ability to diagnose and resolve complex technical issues, providing practical, client-focused solutions.

Communication & Presentation Skills:

Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
Ability to build and maintain long-term client relationships, acting as a trusted advisor.

Problem-Solving & Analytical Thinking:

Strong problem-solving skills and the ability to think analytically to resolve customer issues efficiently.
Ability to work independently, manage multiple projects, and prioritize in a fast-paced environment.

Collaboration & Teamwork:

Proven ability to work collaboratively with internal teams and customers to drive successful outcomes.
Willingness to provide input into product improvement based on customer feedback.

Experience:

Minimum of 3+ years of experience in post-sales technical support, implementation, or consulting, with a focus on mobile device management or IT solutions.
Previous experience working with JAMF products or similar MDM solutions is highly desirable.

Certifications:

JAMF certifications (such as JAMF Certified Admin, JAMF Certified Expert) are highly preferred.
Additional certifications related to Apple technology or MDM are a plus.